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Shipping & Refund


A: Free Shipping (10-14 Days to Arrrive, AU Stock Items Take 3-5 Days to Arrive).

B: 6-12 Months Warranty Policy.

C: Customers have the right to apply for a return with 30 days after the receipt of the product. 



1. How could Athenadental offer free shipping service worldwide for any product? offers free shipping service worldwide for all shipments.  Athenadental works with all top Chinese brands, like Baola, Being, COXO, Jinme, Delma, Tosi, Woodpecker, etc. Products are directly delivered from factories, all brand new with top quality. There is no trial dealers between Athenadental  and manufacturer, so customers could get the same products at reasonable price, expecially with free shipping.

Athenadental  has several warehouses overseas, like London, Washington DC,  Australia and Canada. You can find AU stock on our homepage, but only for part of products like handpieces and curing lights.


2. Do I need to pay for Tax and Customs Duties?

Athenadental offers reliable free shipping. All small parcels will be delivered under the mark of gift, with no dental words.  As per our data, only less than 1% of the package was opened and checked by customs of destination country. Customers are responsible to pay for the taxes if import taxes are charged.

Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase happens.
You have to notice that some products may require special licenses or permits to import (such as high powered machines). It is customers’ business to handle the products that are confiscated by the Customs in customers' countries. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Athenadental the recipient is the importer of record and must comply with all laws and regulations of the destination country.


3. How can I check my order status?

Athenadental  takes DHL, Fedex, USPS, Parcelforce, EMS, Royal Mail as main shipping method.
Tracking number will be offered through email for each order from Athenadental .

Royal Mail:


4. Steps of processing an order

Once order has been made from Athenadental , it will take 1-3 business days to process.

The step of processing order in Athenadental 
Step 1: Order confirmed by our system (0-1 business day)
Step 2: Order packaged by our storehouse (0-1 business days)
Step 3: Package carried to Courier or Express Center (1 day)
Step 4: Order processed by post to your destination.


5. What may affect the delivery time?

Normally it will take about 10-14 days to arrive your address. AU Stock Items only take 3-5 days to arrive. The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time Athenadental handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.



Return & Refund

What is Athenadental ’s return process?

1.  Athenadental offers 6 - 12 months warranty. Most products have 12 months warranty policy. 
2. All items within Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product following our Return Policy.
3. Once you ship returned goods, please note the returned item must be with original packing. Customer center will offer you shipping address.
4. Please offer tracking number for return shipment. Athenadental  won’t take any responsibility for any missing return shipment.
5. Athenadental  will arrange resend or refund upon receiving your return package within 1-3 business days.
6. For all returned package, buyer need to fill the Return Package Form firstly.  Just contact your representative customer service for this document.


Can I get full refund for returned package?

1. Athenadental offers full refund for any packages damaged by shipping companies. If you get the package damaged, please contact customer service immediately, and you can ask for a compensate from the shipping company within 24Hours.
2. For all returned packages, full refund will be credited within 1-2 business days if the package in it's original packing.
3. For all returned packages with no quality problems,Athenadental  will deduct the original shipping frieght from full refund.
4. For all packages outside of 30 days return policy, only partial refund will be credited.



Can I get full refund for cancellation orders?

1. Athenadental accept order cancellation under condition that the package do not shipped out yet.
2. Athenadental will refund you within 48hours after order cancellation.
3. If the product is OK, but you just do not like the type or the color, and want to cancel the order, for this case, here you should pay the shipping freight and customer service fees.