Free Shipping for Worldwide. No Order Amount Limited
Shipping Policy

 

 

ATHENADENTAL.COM.AU OFFERS:

 

 1) Shipping Cost:   Free Shipping. No Minimum Order Amount Limited

2) Available Country:   Free Shipping to Worldwide Countries.

3) Shipping Time: 

10 - 14 Business Days for All Items ( "Stock in Australia" Category Items Not Included)

3-5 Business Days: Only Refer to Items Under " Stock in Australia" Category

5) Shipping Method: UBI  /  DHL  /  Fedex  /  UPS

6) Tax and Custom Duty: Customers are responsible to pay for the taxes if import taxes are charged.

7)  6-12 Months Warranty Policy.

8)  Customers have the right to apply for a return with 30 Business days after the receipt of the product. 

 


Shipping



1. How could Athenadental .com.au offer free shipping service worldwide for any product?


Athenadental.com.au offers free shipping service worldwide for all shipments.  Athenadental works with all top Chinese brands, like Baola, Being, COXO, Jinme, Delma, Tosi, Woodpecker, etc. Products are directly delivered from factories, all brand new with top quality. There is no trial dealers between Athenadental  and manufacturer, so customers could get the same products at reasonable price, expecially with free shipping.


Athenadental  has several warehouses overseas, like London, Washington DC,  Australia and Canada. You can find AU stock on our homepage, but only for part of products like handpieces and curing lights.

 



2. Do I need to pay for Tax and Customs Duties?


Athenadental .com.au offers reliable free shipping. All small parcels will be delivered under the mark of gift, with no dental words.  As per our data, only less than 1% of the package was opened and checked by customs of destination country. Customers are responsible to pay for the taxes if import taxes are charged.

Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase happens.
You have to notice that some products may require special licenses or permits to import (such as high powered machines). It is customers’ business to handle the products that are confiscated by the Customs in customers' countries. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Athenadental the recipient is the importer of record and must comply with all laws and regulations of the destination country.

 


3. How can I check my order status?


Athenadental  takes DHL, Fedex, USPS, Parcelforce, EMS, Royal Mail as main shipping method.
Tracking number will be offered through email for each order from Athenadental .

DHL: www.dhl.com
Fedex: www.fedex.com
USPS: www.usps.com
Parcelforce: www.parcelforce.com
EMS: www.ems.com.cn/english-main.jsp
Royal Mail: www.royalmail.com

 


4. Steps of processing an order and How Long It Takes


Once order has been made from Athenadental , it will take 1-3 business days to process.

The step of processing order in Athenadental 
Step 1: Order confirmed by our system (0-1 business day)
Step 2: Order packaged by our storehouse (0-1 business days)
Step 3: Package carried to Courier or Express Center (1 day)
Step 4: Order processed by post to your destination. (5-10 Days) 

 



5. What may affect the delivery time?


Normally it will take about 10-14 days to arrive your address. AU Stock Items only take 3-5 days to arrive. The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time Athenadental handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.