About Athenadental Contact Us service@athenadental.com.au
FAQ

 Mostly Frequent Asked Questions

 

 

 

1. How Long Does It Take to Arrive Australia? 

 

  • Normally our products will be shipped from China and It needs 10-14 business days to arrive.

 

  • If we market the products as " AU Stock" on products page, then it can arrive in 3-5 business days. You can also check our top category " Stock in Australia" 

 

 

2. How Much Does Shipping Cost to Australia? 

 

We offer free shipping for Australia (All Products Online)  and most other countries in the world. Please be assured to place order. No worries about the shipping fee. 

 

 

3. What If I did not Have an Paypal to Pay? 

 

  • We recommend paypal, it's more safer and convenient for payment. Paypal supports credit card or debit card even if you do not have an paypal account. 
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  • Our website will support Credit card or debit card payment in the near future. 
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  • We also supports Bank transfer. It will take 3-5 business days for us to receive the payment and you can contact our customer service for bank transfer details. 

 

 

4. What's Your Warranty Time?

 

Normally we support 1 year warranty time for most of our products. Some of them will only be 6 month. We will note it in specific products page.  Any problems happened to the products within the warranty time, you can contact us to confirm the issue, we will guarantee you to get a full refund.  Please check more HERE

 

 

5. Are Your Products TGA Approved?

 

We must be honest that our products do not have TGA. We only have CE certification which is an official certification that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA). So there is no worries about the quality of our products. 

 

 

6. Do You Have An Store in Australia? 

 

We are sorry that we only have some products stock in our Australia warehouse, but it is only for delivery service. We do not have an local store to sell products in Australia. 

 

 

7. Do You Offer Install Service or Maintainence Service for the Products? 

 

Sorry, No. We only offer online guidance to install the products. In most cases, it will be done greatly. And if there is any quality issues, we absolutely would like to deal with it for you. Please no hesitation to contact our customer service. 

 

 

8. Do I Need to Register An Account Before I Ready to Purchase?

 

No, You do not need to register. After you add products to the shopping cart, Next Page, Please choose " Quick Checkout" . We will inform you any updates about your order timely via Email. 

 

 

9. How Much Discounts I Can Get If I Buy More Than One? 

 

  • For each products, we set an "Buy More Save More" promotion, it means that you can get the products at cheaper price. You can check specific product page and the promotion details. 
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  • Also we offer store promotion applicable to all products,   AU$5 Off Over AU$100     AU$18 Off Over AU$300      AU$40 Off Over AU$600       AU$70 Off Over AU$1000

 

 

 

If you have any questions about the products you are interested in buying, Please contact us here  

You can either leave us an message , or directly email us.