DELIVERY

1. HOW MUCH DO I NEED TO PAY FOR DELIVERY?

Currently we offer free shipping for all orders around AU. If you are from some remote country, you might need to pay extra shipping fee.

2. HOW LONG WILL IT TAKE TO ARRIVE?

Usually it will take 48 hours for us to arrange the delivery. Once we got your package ready for delivery, it will normally take 7-14 bursiness days to arrive.
If we note the products as "AU Stock" Items on description page, then you could receive the products within 3-5 business days.

3. DO ALL YOUR ITEMS HAVE AU STOCK?

Only some of our products have stock in Australia and you can receive it in 3-5 business days. You can check out category " Stock in Australia" to see which are available. Or We will also note this in description page.

4. HOW WILL I KNOW IT HAS BEEN SENT?

You will receive an email from us to confirm as soon as your item has been sent and we will also update your tracking infomation via account center. You can check your order status anytime by sign in your account or email our customer service.

REFUND

1. 12 Months Refund Warranty

We sincerely hope everything goes great with your order. However, if you need to return the item and get refund, please contact us within 14 days from the date your receive the package. Our products enjoy 12 Months Warranty. You have our refund policy guarantee.

2. Can I Cancel the order Anytime?

We accept order cancellation before the product is shipped out. (normally within 48 hours after you place the order). If the order is cancelled successfully, you will get full refund. And we will also send you confirmation letter after that.

PAYMENT

1. What is the Payment Method?

Normally We only accept Paypal and Bank Transfer. Paypal also supports Paying with Credit Card or Debit Card directly and you do not need to have an paypal account. We are working on to offer more payment methods. We sincerely apprecieve your support.

2. CAN YOU PROVIDE INVOICE FOR THE PAYMENT

Yes, Please contact us via Email to send you invoice if you need.

3. ANY QUESTIONS OR SUGGESTIONS?

Please contact our customer service via Service@athenadental.com.au We always stand by for you.